Support in detail......

Here’s a more detailed list of the IT support we could provide for you.  It’s not an exhaustive list though, so if you need help with something that's not included,  please contact us.  (For details on how to get in touch, please click here.)

 PC-based work

  • PC/printer specification, installation and user training

  • PC troubleshooting, re-configuration, re-installation and/or repair as required

  • Printer problem troubleshooting

Server-based work

  • Server specification, installation/configuration and user training

  • Server troubleshooting, re-configuration, re-installation and/or repair as required

  • Server performance and configuration reviews

  • System design/structuring for effective management and ease of use.

Networking/Internet

  • Specification and management of new network installations.

  • Design and management of upgrades to existing networks.

  • Hub and router installation and configuration.

  • Design and installation of network to internet connections

  • Registration of new internet domain names and setup of web site hosting

  • Installation of internal email systems with connection to internet email providers

IT Training

  • On-site user training in the use of desktop applications.

  • System management training

  • Development of bespoke training to meet business needs – e.g. induction training for new staff

IT Management

  • Management of network/system upgrades and new installations

  • Advice on system management and development options

  • Development of policies for managing critical applications and ensuring data consistency.

  • Advice and assistance in the development of new database systems and associated specifications, including liaison with system developers/implementers.

Other Services

  • Provision of advanced technical support to in-house staff.

  • Provision of IT support to cover when key in-house staff are on holiday or away from the office.
     

 

 
 

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